Shipping Policy

Information on processing time, delivery speed, costs, tracking, and packaging for SteroidRxHub orders.

Order processing time

Orders placed with successful payment move to processing in a short window during working hours. Most paid orders enter the shipping queue within one business day.

  • Processing occurs Monday through Friday, excluding major holidays
  • Orders paid during weekends or holidays enter the queue on the next business day
  • Delays from payment review or address checks extend processing time

United States shipping

Domestic delivery covers addresses within the United States. Service levels and prices follow the structure below.

Express shipping

  • Estimated transit time: 1 to 2 business days after dispatch
  • Flat rate cost: 40 USD per order
  • Tracking number provided by email
  • Priority handling in the shipping queue

Standard shipping

  • Estimated transit time: 3 to 5 business days after dispatch
  • Flat rate cost: 20 USD per order
  • Tracking number provided by email
  • Discrete packaging for all products

Transit time refers to the period after the carrier receives the parcel. Weather, carrier network issues, or regional events influence final delivery speed.

International shipping

Orders shipping outside the United States follow a separate structure with a single base rate. Exact transit length depends on the destination and carrier performance.

International service

  • Flat rate cost: 50 USD per order
  • Transit time varies by country and carrier
  • Tracking number sent to the email address used at checkout
  • Carrier choice depends on route reliability and service level

Customs checks, local carrier rules, and regional holidays influence total delivery time. Responsibility for reviewing local regulations remains with the buyer.

Packaging and tracking

Discrete packaging

  • Plain outer packaging with no product names
  • No performance wording on the label
  • Standard shipping labels similar to normal parcels

Tracking and updates

  • Tracking number issued after carrier receives the parcel
  • Tracking link sent to the email provided at checkout
  • Buyers follow progress through the carrier tracking page

Address accuracy and failed delivery

Accurate address details support reliable delivery. Incorrect or incomplete entries increase the chance of delays or return to sender.

  • Enter full name, street, apartment or unit number, city, state, and postal code
  • Use an address where someone can receive parcels during normal hours
  • For recent moves, confirm address details with the local postal service

When a carrier marks a parcel as undeliverable or returned, support reviews the case. Outcomes depend on carrier notes, tracking history, and address accuracy.

Delays, carrier control, and external events

After dispatch, parcels move under carrier control. External events influence progress, including:

  • Severe weather or natural events
  • Carrier network disruptions
  • Local holidays and strike actions
  • Customs inspections for international routes

Support assists with tracking review and contact with the carrier where possible, using the same tracking number provided to the buyer.

Lost or damaged parcels

In rare cases, parcels arrive damaged or fail to appear after the normal transit period. A simple review process follows in such situations.

Damaged on arrival

  • Take clear photos of outer packaging and product condition
  • Contact support within 48 hours of the recorded delivery time
  • Include order number and tracking number in the message

Possible loss in transit

  • Check with household members and local delivery office
  • Review tracking scans for last recorded location
  • Contact support for assistance with carrier investigation

Outcomes for damaged or lost parcels follow SteroidRxHub refund and returns policy, together with carrier findings.

Questions about shipping

For questions regarding delivery time, address changes before dispatch, or tracking review, contact the support team with the details listed below.